Delivery is currently completed by An Post and it is a next day service but delays may apply, especially at busy periods so we advise to order well in advance to avoid disappointment!
Shipping options, exclusions & conditions:
Authority to Leave (ATL): Although we do not recommend leaving orders unattended when not home to accept delivery, deliveries are currently completed under ATL by way of Covid-19 protocols and a notification of completion of delivery cannot be implemented.
Please Note:
Due to the implementation of contactless deliveries and ATL by our courier as a result of Covid-19, we will NOT be able to offer any further assistance if your order is damaged, lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving parcels unattended is borne by the customer.
Delivery Failure:
Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Failure to raise a initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.
We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and John P Hopkins & Sons Ltd. cannot be held responsible for a package not reaching its destination on time.
In order to avoid disappointment, we suggest that customers place orders well in advance of birthdays, parties and Christmas to allow for any unforeseen delays.
Click & collect:
Place your order online and choose the FREE in store collection option!
Please Note:
Processing times for all 'Click & Collect' orders will vary depending on the time your order is placed and the products ordered. We ask that you PLEASE wait for email confirmation that your order is ready for collection. This will help to ensure your order is processed and available for collection.
Pickup notification emails may land in the promotions folder of your Email provider - so keep an eye there so you know when your order is ready for collection. Orders are usually ready for collection within 24 hours Monday - Friday.
Please check collection service times ahead of time to avoid disappointment.
Collection Conditions:
Click & Collect orders will only be released under the following strict conditions;
An important note about 'Next Day Delivery'
Next day delivery is completed once the order is fulfilled. Order placed before 2pm Monday to Friday are generally shipped that same day, parcels are then handed over to An Post who aim to deliver your parcel the next working day. However, delays may apply and we always recommend ordering well in advance of any celebration etc. to avoid disappointment. We aim to complete same day processing within our opening hours of 9.30 - 5pm which excludes public holidays, promotional days and events that attract an unusually high number of orders over a short period of time i.e. percentage off sales or free shipping promotions. Same day processing is not same day delivery and next day delivery requires the order to be placed under the conditions stated above.
*Order cancellations
Orders that are cancelled by the customer incur a 3% processing charge.
Main Street, Wicklow Town,
Co. Wicklow, A67PP83
Open Mon - Sat : 9:30am - 5pm